Frequently Asked Questions
Everything you need to know about using Zutilo. Can't find the answer you're looking for? Reach out to our support team.
Basics
What is Zutilo?
Zutilo is a Gujarat-first local marketplace for buying and selling used items. People can post listings, browse by category and location, and connect directly with nearby buyers or sellers.
Is it free to use?
You can create an account, browse listings, and post items for free in supported categories. Paid promotions and business packages are optional.
How do I sign up?
Enter your mobile number and verify it with the OTP sent to you. Never share your OTP with anyone, including people claiming to be support.
Selling
How do I sell something?
Tap the 'Sell Item' button, choose a category and location, upload clear photos, write an honest description, set your price, and submit the listing for review.
What can I sell?
You can sell supported legal items such as mobiles, vehicles, furniture, appliances, property, electronics, services, and business items. The item or offer must be real, clear, and allowed by Zutilo policies.
My ad was rejected. Why?
A listing may be rejected if it has unclear photos, missing details, misleading information, a wrong category, or a prohibited item. Review the rejection reason, fix the issue, and submit again.
How do I get more buyers?
Use clear daylight photos, mention brand/model/condition, set a realistic price, and respond quickly. You can also use paid promotions where available to improve listing visibility.
For Businesses
Can I use Zutilo for my shop?
Yes. Zutilo Business is for frequent sellers, shops, and local businesses that want a stronger marketplace presence through packages, store surfaces, and visibility tools where available.
What are Business Packages?
Business packages are paid plans for sellers who want more visibility or business-focused features. Benefits, limits, pricing, and duration can vary by category and selected package.
How do I upgrade?
Go to your account or business section and check the available upgrade options. You may need to provide business details before certain business features are activated.
Payments & Safety
How do I pay for ads?
For Zutilo paid services such as promotions or business packages, use the official Zutilo checkout flow. For marketplace items, payment is handled directly between buyer and seller.
Is it safe?
Zutilo provides listing, discovery, reporting, and safety tools, but transactions happen directly between users. Meet safely, inspect the item before paying, avoid advance payments to strangers, and walk away if something feels wrong.
What if I see a scam?
Use the Report option on the listing or profile, or contact us with the listing link, screenshots, and a short explanation. We review reports and may remove content or restrict accounts when needed.
Trust & Safety
How do I report someone?
On any ad or user profile, tap the three dots or the 'Report' button. Tell us what happened, and we'll handle it.
What does 'Verified' mean?
Verified means Zutilo has checked available account or business details. It is a trust signal, but it does not guarantee item condition or the final outcome of a transaction.
Do you offer buyer protection?
No. Zutilo connects buyers and sellers, but marketplace deals are completed directly between users. Always inspect the item, confirm details, and agree on payment or pickup carefully.
My Account
Can I change my phone number?
Your account is linked to your mobile number. If number-change support is not available in your account, contact us before creating duplicate accounts.
How do I delete my account?
If account deletion is available in Settings, follow the steps there. If not, contact us from the Contact page with your account details. Some records may be retained where required for legal, safety, or payment purposes.
I can't log in.
Check that the mobile number is correct, wait a few minutes, and make sure your network can receive OTP messages. Do not share the OTP with anyone.
Still need help?
Our team reviews support requests during business hours. Include links, screenshots, and account details when relevant.
Contact SupportThe FAQ page is the short-answer destination for common questions about using Zutilo, trusting the marketplace, and understanding how core features work.
- Designed around direct questions and answers
- Covers trust, usage, payments, and accounts
- Keeps answers compact and easy to quote