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Safety Tips

Zutilo helps people connect, but every marketplace deal still needs care. Follow these practical tips before you meet, pay, or share information.

We do not allow offensive content or abusive behaviour. Report fraud, harassment, illegal goods or misleading ads. Our team reviews reports within 24 hours and may remove ads or suspend accounts. You can block a seller to hide their ads from Home, search and similar listings.

Report a listing or user

Meeting in Person

  • Always meet in a safe, public place like a mall or coffee shop.
  • Bring a friend or family member with you.
  • Meet during daylight hours.
  • Inspect the item thoroughly before paying.

Avoiding Scams

  • If a deal looks too good to be true, it probably is.
  • Beware of buyers or sellers who ask for advance payments.
  • Never share your OTP or verification codes with anyone.
  • Be cautious of users who refuse to meet in person.

Safe Payments

  • For marketplace items, inspect the item before paying.
  • Avoid advance payments, wire transfers, or direct bank deposits to strangers.
  • For Zutilo promotions or business packages, pay only through the official Zutilo checkout flow.
  • Do not click suspicious payment links or trust fake payment screenshots.

Communication

  • Keep all communication within the Zutilo chat app.
  • Do not share unnecessary personal information like your home address.
  • Report any abusive or suspicious behavior immediately.
  • Use the Report option or contact us if a conversation feels unsafe, abusive, or suspicious.