What does the Zutilo Help Center cover?
It covers practical guidance for posting, promotions, payments, account use, and general marketplace workflows.
Zutilo Help Center
Find practical guidance for buying, selling, managing listings, using promotions, and staying safer while using Zutilo.
New to Zutilo?
Creating Your First Account
Start by signing in with your mobile number and OTP. Add accurate profile and location details so browsing, posting, and communication work better.
Browsing & Searching
Use category, location, price, and condition filters to narrow listings. Check photos, description quality, seller details, and listing freshness before contacting a seller.
Mastering Ad Posting
Taking Great Photos
Photos are the most important part of your ad. Clean the item, use good lighting (daylight is best), take photos from multiple angles, and include close-ups of any details or defects.
Writing Descriptions that Sell
Be honest and specific. Mention brand, model, age, condition, included accessories, defects, location, and reason for selling where relevant.
Pricing Strategy
Check similar listings to see the market price. Pricing competitively will help you sell faster. You can also mark your price as 'Negotiable' to invite offers.
Managing Your Ads
Go to 'My Ads' to view your active, pending, and sold listings. You can edit active ads, mark items as sold, or delete ads you no longer need.
For Businesses
Setting Up Your Store
Business features help frequent sellers and shops present themselves more clearly. Available store details, package benefits, and verification steps may depend on the selected plan.
Using Analytics
Where analytics are available, use views, contacts, inquiries, and listing performance to improve photos, pricing, descriptions, and promotion choices.
Bulk Posting
If you have many listings to manage, contact us to discuss the current business options available for your category and location.
Boost Your Sales
Top Ad vs. Bump Up
Top Ad gives stronger placement where available. Bump Up refreshes listing visibility at supported intervals. Exact behavior, duration, and price can vary by package and category.
Urgent Label
The Urgent label adds urgency treatment to a listing. Use it only when you genuinely want faster attention and are ready to respond to buyers.
Payment Issues
If payment for a Zutilo service fails or a paid feature does not activate, contact us with your transaction ID, account details, and screenshots so we can review it.
Stay Safe
Spotting Scams
Be wary of buyers who want to pay without seeing the item, ask for your bank details immediately, or send fake payment screenshots. Never scan QR codes sent by buyers.
Meeting Safely
Always meet in a busy public place like a mall or coffee shop. Avoid inviting strangers into your home if possible. If selling large items from home, have a friend or family member with you.
Account Security
Never share your OTP with anyone, even if they claim to be from Zutilo support. Zutilo staff will never ask for your OTP.
Your Account
Updating Profile
Keep your profile updated with a real photo and accurate location. This builds trust with other users.
Notification Settings
Manage your push and email notifications in Settings. You can choose to be notified about new messages, ad approvals, and promotional offers.
Privacy Controls
You can control who sees your phone number. You can choose to hide it and only communicate via Zutilo chat.
Need More Help?
Our support team is available to assist you with any issues you can't resolve here.
✉️Email: info@zutilo.com
💬Support Chat: Available in App
🕒Hours: Mon-Sat, 9 AM - 7 PM
The Help Center explains how Zutilo works across posting, promotions, payments, account use, and general marketplace guidance.
- Organized as step-by-step guides
- Covers posting, promotions, payments, and accounts
- Points users toward practical support paths
Questions users ask before trusting the Help Center
These answers clarify what the Help Center covers and when users should rely on it.
Is the Help Center for policy reading or product guidance?
It is primarily for practical product guidance, with structured help for common tasks and issues.
Who should use this page?
Buyers and sellers who need step-by-step help with how Zutilo works should use this page first.
What proof should the Help Center surface?
It should surface the types of guidance available, the main product areas covered, and the support channels users can follow.