Zutilo Help Center

Getting started is easy. Download the app or visit our website. Click 'Login/Register', enter your mobile number, and verify with the OTP. Complete your profile with your name and location to start exploring.

Use the search bar to find specific items. You can filter results by category, location, price range, and condition. Save your favorite searches to get notified when new items are listed.

Photos are the most important part of your ad. Clean the item, use good lighting (daylight is best), take photos from multiple angles, and include close-ups of any details or defects.

Be honest and descriptive. Mention the brand, model, age, condition, and reason for selling. Include keywords that buyers might search for.

Check similar listings to see the market price. Pricing competitively will help you sell faster. You can also mark your price as 'Negotiable' to invite offers.

Go to 'My Ads' to view your active, pending, and sold listings. You can edit active ads, mark items as sold, or delete ads you no longer need.

Once you upgrade to a Business Account, you can customize your Store page. Add your logo, cover image, business description, and contact hours. This is your digital storefront on Zutilo.

Business accounts get access to insights. Track how many people view your ads, click on your phone number, and engage with your store. Use this data to optimize your listings.

If you have a lot of inventory, contact our support team to learn about bulk posting tools and API integrations available for enterprise partners.

Top Ads stay at the very top of the category for a set period (e.g., 7 days). Bump Ups move your ad to the top of the list once, like a fresh post. Use Top Ads for long-term visibility and Bump Ups for a quick boost.

The 'Urgent' label adds a red tag to your ad, signaling to buyers that you want a quick sale. This often attracts bargain hunters and serious buyers.

If a payment fails, the money is usually refunded automatically within 5-7 business days. If you don't receive a refund or your premium feature isn't active, contact support with your transaction ID.

Be wary of buyers who want to pay without seeing the item, ask for your bank details immediately, or send fake payment screenshots. Never scan QR codes sent by buyers.

Always meet in a busy public place like a mall or coffee shop. Avoid inviting strangers into your home if possible. If selling large items from home, have a friend or family member with you.

Never share your OTP with anyone, even if they claim to be from Zutilo support. Zutilo staff will never ask for your OTP.

Keep your profile updated with a real photo and accurate location. This builds trust with other users.

Manage your push and email notifications in Settings. You can choose to be notified about new messages, ad approvals, and promotional offers.

You can control who sees your phone number. You can choose to hide it and only communicate via Zutilo chat.